How to know more about Transport Management Software FAQ
Transport management software FAQ
Q. What is a Transport Management Software (TMS)?
Ans: A cloud-enabled Transport Management System (TMS) encompasses the daily operations of a road transport company, including order management, trip management, fuel and driver expenses management, vehicle tracking, and invoice management and fleet workshop activities.
Q. What are the advantages of a transport management system?
Ans: A TMS can enhance operational efficiency, reduce transportation costs, improve visibility into your trips, help to improve the business volumes, effective utilization of trucks, employees and enable better decision-making through data analytics.
Q. What are the different types of modules that Transportation Management Software offers?
Ans: The Transport Management System by Ripples FMS includes basic modules such as Order Management, Trip Management, Fuel & Driver Expenses Management, and Invoice Management. Additionally, we offer value-added modules, including MIS dashboard, Human Resources, Workshop & Inventory (Spares & Tyres), Fleet Management, and Customer Portal, among others.
Q. What types of cargo movements can the TMS handle?
Ans: Our solution manages various types of cargo movements, including the transportation of Containerized Cargo, Break Bulk (Flatbed) cargo, Liqui cargo, Bulk Loose cargo, and Abnormal (Out Of Gauge) cargo.
Q. Does the TMS support multi-currency billing?
Ans: Yes, our TMS allows you to create orders and generate invoices in different currencies.
Q. Is your TMS software capable of supporting multi-language?
Ans: Yes, our solution is compatible with languages such as English, Portuguese, Spanish, French, and Chinese.
Q. Does your TMS support more than one branch operations?
Ans: Yes, in accordance with the software purchase plans, the TMS software has the capability to connect multiple branches and oversee your transportation operations using a multi-branch concept.
Q. How many trucks can be handled with your TMS?
Ans: Our TMS solutions support operations ranging from 10 trucks to over 1500 trucks in a transportation company. Customers can choose the appropriate product model from our software purchase plans based on their specific transport operations.
Q. Can your solution manage hired trucks when your own trucks are fully utilized?
Ans: Our solution is capable of managing both own trucks and hired trucks and calculating the invoices separately for the hired trucks. Learn what is load planning
Q. How does the TMS handle the tracking of shipments?
Ans: With the help of GPS Tracking (we do integrate with the existing GPS providers and download the data into TMS software, we can provide the shipment status along with trucks whether it is real-time tracking or periodic updates.
Q. What functionalities are included in the Human Resources module?
Ans: Within the Human Resources module, transport companies can manage employee details such as biodata, next of kin information, company-assigned assets, salary preparation, loan management, staff deductions, as well as internal and external training
information for employees.
Q. What features are offered in the Stores, Tyres, and Workshop modules?
Ans: In the Stores, Tyres, and fleet workshop module, transport companies can efficiently manage truck purchases, spare parts and tire issues, purchase and spare returns, tire rotations, tire retreading, tire monitoring activities, and systematic analysis vehicle performance on a per-vehicle basis. Optional spares inventory tracking systems are available
Q. What advantages does the Management Information System (MIS) module offer tocustomers?
Ans: The Management Information System (MIS) offers a comprehensive perspective on operational data, including tonnage performance, revenue performance, trip profitability, and the key customers contributing significantly to the business. Additionally, MIS facilitates timely decision-making regarding assets, such as whether to maintain or retire trucks, among other considerations.
Q. What does the customer portal entail, and how will it benefit transport companies?
Ans : The customer portal serves as a self-service tool designed for the regular customers of transport companies. Through this portal, regular customers can log in to access information about their orders, trip details, shipment tracking, pending invoices, and more. Additionally, customers can utilize the built-in CRM tool to raise complaints or provide feedback, with the ability to track the progress. This system aims to minimise the need for customers to make repetitive calls to branches inquiring about their consignment details.
Q. Can your TMS integrate with other existing software systems?
Ans: Absolutely. Our TMS Software is built with flexibility in mind and can seamlessly integrate with various third-party software through API format.
Q. What are the different product models available for purchase?
Ans: We offer two types of product models for purchase: Perpetual Licensing and the SaaS Model.
Perpetual Licensing Model – In this model, customers can purchase the product with a one- time cost, and following the warranty period, an Annual Maintenance Contract will apply each year. In this model, apart from the core product, we offer customization based on customer requirements for an additional charge.
SaaS Model – In this model, various plans such as BRONZE, SILVER, and GOLD are available.
Customers can choose the category that best suits their day-to-day operations. In this model, no customization is available. Customers can use the product in its “AS IS” condition.
Q. Do you provide cloud hosting, or is it necessary for customers to establish their own server environment?
Ans: We provide cloud hosting, allowing customers to access the software simply by using any up-to-date browser and logging in with their credentials
Cloud based Transport Management Software FAQ
Transport management software FAQ
Q. What are the key benefits of using cloud-based TMS?
Ans: Some of the key benefits of using a cloud-based TMS are no physical servers, cost- effectiveness, increased accessibility, quicker deployment, greater scalability, minimal IT management, automatic back-ups etc.
Q. What is the process for acquiring the TMS software that aligns with the needs of my business?
Ans: To get started, you can contact our sales team for a consultation or you can visit this page select the suitable plan and contact us.
Q. How is your approach to delivering product installation and implementation services for customers?
Ans: All installations, configurations can be handled online in the cloud. Perpetual Licencing model – We do offer the onsite implementation on a chargeable basis all across the world. Our implementation engineers will travel to the transport company, location to facilitate the entire implementation process, which involves staff training, live support, and hands-on assistance as they begin using the software.
SaaS Model – We offer documentation and video tutorials explaining the software's functionality and usage. Additionally, we provide on-demand online training services at an additional cost.
Q. What kind of support and maintenance do you offer?
Perpetual licensing model – online support is available beyond the warranty period through the Annual Maintenance Contract. Onsite visits are also offered, and charges apply for this service.
SaaS model – Each month, the selected plan entitles you to a specific number of complimentary support calls. If you require additional support exceeding this limit, it will be provided at a charge. Free transport software certification is provided for Ripples-FMS users.
