Logistics Operations & digital maturity

21 Jun by Logistics

Logistics Operations & digital maturity

Digitisation in logistics operations

Digitisation in Logistics Operations

As the world moves towards Industry 4.0, developing countries are yet to embrace the already existing digital technologies in their operation.

Operations play a key role in any industry. Operations mixed with digital technology could develop into your organisational competitive advantage in the market. Knowing the current level of digital technology deployed in your company’s operations is very important to make the best use of your company’s assets.

As stated in a report by  one of the leading consulting firms, Digital Operations Transformation is the reinvention of companies through advanced digital technologies to drive new levels of efficiencies, customer experiences, and sustainability. 

Different technologies could enhance the functioning of your logistics company and hence impact every other aspect of your company’s digital maturity aspect from reducing operational costs to improving customer delivery experience. 

How Digitisation in Operations becomes a competitive advantage?

Document Sharing: – One of the significant issues faced by the truck transportation companies in Southern and Eastern Africa is the considerable time involved in border clearance. Much time is wasted in getting the required documents. This ends up in truckers having to park their trucks on the roadside for 1-2 days, opening the door for cargo fraud. With the help of the Operations module of Ripples FMS, required documents can be shared via automatic emails that reduce the cross-border delays considerably.

Reduced Time at Facility Centres: – Around 2-3 hours were wasted at the centers for delivering instructions to the drivers. With an efficient FMS, all the information entered is captured in the software, and instruction documents are automatically prepared, reducing the time to 5-10 minutes.

In addition to that, driver’s information is stored in the HR Module; hence allotting drivers to the deliveries becomes easier.   

Interconnecting different departments: – It helps improve the connection between various departments of a company, improving efficiency. An example of the same is the connection between the HR department and the logistics department. 

Earlier, around four days were wasted preparing payrolls because of frauds and thefts by drivers, fraud from cash carriers, etc. But now, with the HR module, payroll preparation time has been reduced by 70%. 

The financial module also provides auditing reports and keeps a record of stock.

Fleet Maintenance: – Fleet is the biggest asset of a transportation company; hence it is imperative to ensure their maintenance. With optimum technology, like Ripples FMS, a proper record of scheduled and unscheduled maintenance of the fleet is prepared. Before every trip, the fleet is checked through a fleet maintenance checklist that has reduced accident and fine chances by 5%. 

Mobile Application: – With the advanced technology, you can operate the installed logistics software using mobile phones as well. This reduces the hassle of again and again going to the office to update the information on the desktop. With the ongoing pandemic, it lets you work efficiently from home, eliminating the backlogs. 

Real-time data: – Logistics is one of the industries that is highly benefitted from real-time data. Adopting suitable technology, real-time data would help track driver’s behavior, tracking time of loading and unloading at facility centers, route optimization, and many more such functions. 

Deploying suitable technologies in logistics operations will ease your company’s day-to-day back office efforts, yield more profits, reduce operational costs, and help deliver an excellent customer experience. So, take up the digital maturity assessment now and enhance the operational working of your logistics company by adopting the best-suited technology for your logistics company.


The Author brings over 30 years of experience in building digital automation and transformation solutions for the supply chain logistics and warehousing industries.

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